Shipping Policy
Shipping Policy
At THALESTRA, we work hard to get your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Estimated Delivery Times
- United States: 7–15 business days
- Canada: 10–20 business days
- Europe: 10–20 business days
- Rest of World: 15–30 business days
Shipping Rates
- Standard Shipping: Calculated at checkout based on destination
- Free Shipping: Available on qualifying orders — check current promotions
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping rates.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at support@thalestra.com and we will do our best to resolve the situation promptly.