Return & Refund Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

Items must be returned within 30 days of delivery
Items must be in their original condition — unworn, undamaged, and in original packaging
Items marked as final sale are not eligible for return

How to Initiate a Return

Email us at support@thalestra.com with your order number and reason for return
Our team will respond within 24–48 hours with return instructions
Ship the item back using a trackable shipping method
Once received and inspected, your refund will be processed

Refunds

Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method
Original shipping costs are non-refundable

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@thalestra.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.